Nevaland, Inc. has created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses the information gathering
and dissemination practices for these Web sites: www.nevalandgifts.com
, www.nevaland.com ,
Information Automatically Logged
We use your IP address to help identify you and your shopping cart. We do not use it for any other purpose.
Our site uses an Order Form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code). Contact information from the order forms is used to ship purchases. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services purchased.
We do not sell or lease customer information.
This site contains links to other sites. We are not responsible for the privacy practices or the content of such web sites.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. This information is transmitted on a secure connection.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us using our online form or send an email to firstname.lastname@example.org
All returns must be in brand new condition, complete with original box, instructions, warranty cards, and all original packaging. Please email us at email@example.com to request a return form. In the event that the customer sends an incomplete return, a 15% restocking fee will be charged. Upon receipt of returned item, a full refund will be applied, minus the actual cost of shipping. All shipping costs are the responsibility of buyer including the return shipping cost and the cost of shipping the package to you. Please return the package via UPS or FED-EX insured, and please maintain the tracking information of the returned package. Nevaland, Inc. is not responsible for lost or damaged packages in shipping it back to us.
Personalized or Customized Products
Please note that we do not offer merchandize credit for any of our personalized or customized exclusive designs. If you are not completely satisfied with one of Nevaland's designs, please contact us at firstname.lastname@example.org We will be happy to correct the problem if at all possible, or we may use our discretion to issue credit if the issue cannot be fixed. If a personalized or customized product arrives damaged or defected, please contact us and we will make arrangements to resolve the issue.
Non Returnable Items
For health and hygienic reasons, we are unable to accept returns with any indications that an item has been used and/or installed. This includes, but is not limited to, furniture requiring assembly that has been assembled, unsealed videos, DVDs and CDs.
In addition, Nevaland, Inc. does not accept the following items for return: diaper bags, diaper pails, liners, potty seats, feeding accessories, bottles, breast pumps, pacifiers, nursing pads, nursing pillows, layette, nursing bras, teethers, crib teethers, thermometers, pacifiers, bath tubs and bathing accessories, lotions and powders.
There are no returns on products marked as closeout, special orders and clearance items. However, if an item arrives broken or defective, please see the procedure to follow in the damaged and defective section below.
Damaged & Defective Items
Nevaland, Inc. makes great efforts to ensure that your packages are delivered quickly and in excellent condition. However, incidents sometimes occur during the shipping process. If you receive a damaged item, please contact us at email@example.com within 10 business days to report the problem. After 10 days, Nevaland, Inc. cannot replace damaged items and all remaining issues must be addressed by the manufacturer.
Nevaland, Inc. is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need installation instructions or replacement parts we recommend that you contact the manufacturer before contacting Nevaland, Inc. as these matters are usually covered under the manufacturers warranty.
In the event that you need further assistance with a defective item, contact our customer service department at firstname.lastname@example.org Nevaland, Inc. will replace the broken part(s) if possible, or send a replacement at no additional cost to you. Nevaland, Inc. reserves the right to replace defective parts prior to replacing a defective item. Replacement orders or replacement parts for defective items are not eligible for express shipping. Requests for replacement parts will be processed quickly, as we work closely with manufacturers to resolve problems with defective items. Defective items are not are not eligible for refunds unless item is discontinued or no longer available.
Issuing a Credit
Please allow ample time to process returns. Returned or exchanged products may take up to 14 business days to be received. Once an item is received, a full refund, minus the actual cost of shipping the item will be issued as credit to be used in future Nevaland, Inc. purchases.